Return & Refund Policy
We want you to shop with confidence. This policy explains when you can return items, request replacements, or receive refunds on ..
1. Return eligibility
You may request a return within 7 days of delivery if:
- The product is unused, unwashed, and in original packaging with tags intact (where applicable).
- You received a wrong item, defective product, or significantly different from the listing.
- The product category is returnable (some items are non-returnable — see below).
2. Non-returnable items
- Customized / personalized products (photos, names, prints) unless damaged, defective, or incorrectly made.
- Innerwear, hygiene-sensitive, or perishable goods unless defective.
- Digital or downloadable items after delivery.
- Items marked “non-returnable” on the product page.
3. How to request a return or replacement
- Log in to your account → My Orders → select the order.
- Choose Request Return or Request Replacement and provide a reason.
- Our team will review within 1–3 business days. You will be notified by email/SMS/account.
- If approved, schedule return pickup or follow instructions from our delivery team.
4. Return pickup
For approved returns, our delivery partner may collect the item from your address. Please keep the product ready in original packaging. Pickup may require photo verification. Return shipping for eligible returns is handled as per approval — contact support for specific cases.
5. Refunds
- Prepaid orders: Refund to original payment method (UPI/card/wallet) or bank transfer as applicable, within 5–10 business days after we receive and inspect the returned item.
- Cash on Delivery: Refund via UPI or bank transfer to details you provide.
- Refund amount may exclude non-refundable delivery charges for change-of-mind returns where stated.
- Partial refunds may apply if items are used, damaged by customer, or missing accessories.
6. Replacements
Where replacement is approved, we will ship a new item after pickup/inspection of the returned product or as per stock availability. If replacement is not possible, a refund will be offered.
7. Cancellations before delivery
Orders cancelled before dispatch receive a full refund for prepaid amounts. COD orders cancelled before dispatch incur no charge.
8. Defective or damaged items
Report defects within 48 hours of delivery with photos via Contact Support. We will arrange return, replacement, or refund at no extra cost for verified defects.
9. Vendor products
Products sold by third-party vendors on our marketplace follow the same customer-facing policy. . coordinates returns and refunds with vendors to resolve your request.